Hi, my name is David Canary, I own a small wellness spot in Overland Park, KS. We have 1 of your saunas in our business now and are about to add a 2nd sauna. The reason for my email is to let you know what a positive experience I have had working with your team. I am of the opinion that customer service has gone downhill since 2020, but Cassandra and Matthew have both gone the extra mile to help In The Zone Cryo.
I have been working with Matthew for a couple years with different issues that have come up with our sauna from time to time. Matthew has always delivered on time, responded in a prompt manner, and gone above & beyond what I have expected to help us out. I cannot say enough about his knowledge of the sauna and ability to fix any problems that have popped up. Cassandra referred to him as a "wizard" and I completely agree!!
I recently got linked up with Cassandra as we are looking to expand our business and add a 2nd sauna. I will admit, I am very annoying to most people with the amount of questions that I ask. Cassandra has answered all of my questions and never got annoyed with me like most people do. She also was not pushy during the sales process, I communicated to her that we were having to do some remodeling to figure out where to fit the sauna and she was patient with me as I got through that process. I really appreciated that space from Cassandra as the other 2 companies that we were considering buying equipment from called my phone daily, driving me nuts (needless to say, we found other vendors to purchase from because of their relentless sales tactics)
Lastly - our sauna door recently shattered and I was beyond impressed how Matthew and Cassandra worked together to get us a new door ASAP. I definitely called, emailed, and texted them way too much because I was panicked about clients not being able to sauna. Both Cassandra and Matthew were in constant communication with me when they should have been beyond annoyed.
You have 2 great team members in Cassandra & Matthew and I greatly appreciate their attention to helping our business be successful. As we continue to expand our business - we will never use anything but Clearlight saunas because of Matthew & Cassandra. I also know that multiple clients of ours have purchased Clearlight saunas for their own homes because of what we have told them about the customer experience we have had with your team.