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Clearlight Customer Care

If you have general questions about the use of your Clearlight Sauna or need Technical Support, please fill out the form below. A customer care representative will be in touch with you shortly.

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    Frequently Asked Questions

    From how infrared therapy works to what sets Clearlight apart, here are the answers people ask most before they buy.

    It’s important to tailor your usage to your health and lifestyle. For most people, 3-4 sessions per week is ideal and safe.

    Start with shorter sessions of about 10-15 minutes, then gradually increase to 20-30 minutes as your body adjusts to the heat. Make sure to stay hydrated before, during, and after your sessions.

    Listen to your body and avoid overdoing it. If you start feeling lightheaded, dizzy, or uncomfortably hot, it’s best to exit the sauna and cool down.

    Infrared therapy uses invisible light waves to heat your body directly rather than heating the air around you. When you sit in our Clearlight sauna, the infrared heat penetrates 1.5-2 inches deep into your skin, muscles, and tissues, raising your core body temperature from the inside out. This deep penetrating heat stimulates your cells' mitochondria, increasing energy production and triggering your body's natural healing responses. As your core temperature rises, your heart rate increases and blood vessels dilate, boosting circulation throughout your body. This increased blood flow delivers more oxygen and nutrients to your tissues while helping remove toxins and metabolic waste. Your body responds by producing a deep, detoxifying sweat that contains a higher percentage of toxins and heavy metals compared to exercise sweat. Unlike traditional saunas that operate at 180-220°F and only heat the surface of your skin, our infrared saunas work effectively at comfortable temperatures of 115-125°F, allowing you to stay in longer and receive deeper therapeutic benefits.

    Yes, our Clearlight saunas are safe for daily use for most people. Our infrared saunas operate at comfortable temperatures of 115-125°F, which is much lower than traditional saunas, making them gentle enough for frequent sessions. We've designed our saunas with industry-leading ultra-low EMF/ELF shielding that's independently tested and certified, ensuring safe exposure levels. We also use only non-toxic, eco-certified materials in construction. However, it's important to stay properly hydrated before and after each session. If you're new to sauna use, we recommend starting with a few sessions per week and gradually increasing frequency. Always consult with your doctor before beginning daily sauna use, especially if you're pregnant, have heart conditions, or other medical concerns.

    Choosing the right sauna depends on your space, budget, and wellness goals. Consider how many people will use it—we offer 1-person models for compact spaces up to 5-person saunas for families or shared use. Think about whether you want far infrared only (our Premier line) or full spectrum infrared that includes near, mid, and far infrared (our Sanctuary line) for enhanced therapeutic benefits. If you're placing it outdoors, explore our Sanctuary Outdoor models built specifically for weather resistance. Our sauna specialists are here to help you find the perfect fit—call us at 1-800-798-1779 to discuss your needs, available space, electrical setup, and budget. We'll guide you through the options and help you select the model that's best for your lifestyle and wellness journey.

    While most infrared sauna companies use adapted industrial heaters in wooden cabins, Clearlight manufactures proprietary heater technology specifically engineered for the human body:

    Innovative Heating Technology:

    • True Wave® combination carbon/ceramic heaters deliver both high output AND long therapeutic wavelengths
    • Industry's first low EMF carbon-based heaters (under 1mg vs. competitors at 20-50mg)
    • Only brand offering true low ELF technology across all Premier™ and Sanctuary™ models
    • Genuine full spectrum heaters delivering over 1,000 watts of near, mid, and far infrared simultaneously

    Premium Construction:

    • Eco-certified grade "A" clear mahogany or basswood
    • Hand-sanded panels with close-grain wood selection
    • High-pressure bindings and precision craftsmanship for outdoor durability
    • 48-point quality control with dual-level approval

    Industry Leadership:

    • 28+ years of manufacturing experience
    • 70,000+ satisfied customers worldwide
    • Doctor-designed by Dr. Raleigh Duncan
    • Clinically proven results in UCSF and cardiovascular research
    • Limited Lifetime Warranty (5 years commercial)

    With Clearlight, you're not just buying a sauna—you're investing in three decades of innovation, clinical research, and manufacturing excellence.

    Still have questions?

    Contact Us

    Crafted for Health. Trusted for Life.

    Every Clearlight sauna is designed to deliver real, lasting benefits. We test every unit by hand and stand behind it with a lifetime warranty.